Privacy Policy

Effective Date: 02nd Jan 2025

Platform: www.deskdyne.com

Parent Company: Climbing Seeds Pvt Ltd

Contact: contact@deskdyne.com | +91-8047488454

Registered Address: 705/706, 66 HighStreet Square, Pan Card Club Road, Baner, Pune, Maharashtra – 411045

1. Introduction

This Privacy Policy describes how Climbing Seeds Pvt Ltd (“DeskDyne”, “we”, “our”, “us”) collects, processes, stores, and protects your personal information when you use our services through our website, mobile applications, cafeteria kiosks, or offline communications.

2. Scope and Application

This Privacy Policy applies to information collected through:

The DeskDyne platform (www.yagytech.com)
The DeskDyne web and mobile apps used for meal orders and cafeteria services
Cafeteria tablets and vendor-side applications
Offline interactions (such as phone support or kiosk registrations)
Cookies and tracking technologies used during interaction with DeskDyne services

3. What Data We Collect

We may collect the following personal data:

Identity & Contact Information: Name, phone number, email, employee ID
Login & Account Information: Username, password (encrypted), security Q&A
Transaction Data: Order details, payment status, wallet activity
Device Data: Browser type, IP address, device identifiers
Feedback Data: Ratings, reviews, and complaints
Usage Data: Time-stamped interactions, activity logs, app crash reports
Location Data: Cafeteria or office site from which service is availed
We do not collect sensitive personal data (such as health, biometrics, or financial history) unless legally mandated.

4. How We Use Personal Data

We use your personal information for purposes including:

Processing and delivering your meal orders
Managing wallet recharges, payment gateway interactions
Verifying identity and managing account access
Providing personalized menus and services based on cafeteria location
Conducting customer support, surveys, and service feedback
Sending transactional alerts and updates via SMS, email, or app
Conducting demographic analysis or audits (aggregated and anonymized)
We do not use your personal data for third-party advertising or resell any of your data.

5. Legal Basis for Processing

Contractual obligation: Fulfilling orders and services
Legitimate interest: Improving service experience and preventing misuse
Consent: For optional communications (e.g. offers or surveys)
Legal requirement: Responding to regulatory requests or disputes

6. Sharing and Transfers

We do not share your data with external parties without your consent, except:

To third-party vendors (delivery, payment, logistics) to fulfil services
When required by law, government, or regulatory authorities
In the case of a company merger, acquisition, or asset transfer
With affiliates for administrative or operational support
All vendors and affiliates are contractually obligated to ensure privacy protection.

7. Data Security

We implement robust security practices compliant with applicable Indian laws, including the Digital Personal Data Protection Act, 2023:

Encrypted transactions via PCI-DSS compliant payment gateways
Role-based access to secure servers and internal applications
Regular audits and breach detection protocols
Authentication mechanisms for user access

8. Data Retention

We retain your personal information:

For as long as your account is active or required by your employer
For 7 years or as mandated by legal, audit, or tax requirements
After which it will be securely deleted or anonymized for statistical use

9. Your Rights

As a data subject, you may:

Request access to your personal data (DSAR)
Request corrections or updates to your information
Request deletion of your data, subject to business/legal conditions
Request data portability (machine-readable format)
Object or restrict processing under certain grounds
Withdraw consent at any time for non-mandatory uses

10. International Transfers

We do not actively transfer data outside India. If services are supported by international cloud or analytics partners, such transfers are governed by standard contractual clauses with appropriate safeguards.

11. Children’s Data

DeskDyne does not knowingly collect or store personal data from users under the age of 13.

12. Policy Updates

We reserve the right to revise this Privacy Policy at any time to reflect technological, legal, or operational changes. Updates will be posted on the platform with the effective date.

13. Grievance Redressal

Grievance Officer: Mr. Pratap Haldar

Email: contact@deskdyne.com

Address: 705/706, 66 HighStreet Square, Pan Card Club Road, Baner, Pune, Maharashtra – 411045

Complaints will be acknowledged within 3 working days and resolved within 15 working days.